JOY Just One You LTD: Privacy Policy
Effective Date: 12 October 2026
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use the JOY App.
1. Information We Collect
We collect information to provide you with a personalized and safe experience on JOY, including:
Personal Information: Name, email address, date of birth, profile information, and other details you provide during registration.
Usage Data: Information on how you use the App, including IP addresses, device type, operating system, and browsing activity.
Content You Post: Photos, reactions, comments, and any content you upload or share on JOY.
2. How We Use Your Information
We use the information we collect to:
Provide and maintain the functionality of the App.
Customize your experience and suggest content or connections.
Improve the App’s features and performance.
Send you updates, notifications, and promotional materials (with your consent).
Respond to support requests and manage user accounts.
3. Sharing Your Information
We will never sell, rent, or share your personal information with third parties except for the following:
Service Providers: We may share data with trusted third-party companies that help us operate and improve the App.
Legal Compliance: We may disclose information to comply with applicable laws, regulations, or legal processes.
Safety checks for new and edited Moments
When you share a new Moment, replace its photo or edit its title or story, JOY checks the new content for potentially unsafe material before it becomes visible to your chosen audience. For a new Friends, Selected Friends, Event or Community Moment photo, or a replacement Friends, Selected Friends or Event Moment photo, we send the photo to Sightengine, our third-party screening provider. We also send the proposed Moment title and story to Sightengine for a separate automated text check. The title and story check applies to Friends, Selected Friends, Event and Community Moments. Community chat, Community cover photos, comments and older content are not included in these new checks.
If a photo or its words may need a closer look, the proposed Moment is held privately for authorised JOY staff to review. It is not automatically deleted or shown to your audience while review is pending. Staff can see the proposed photo, title, story and chosen audience to make that decision. If you edit an already shared Moment, its existing wording remains visible while the proposed replacement wording is checked; the replacement is not shown unless it is cleared or approved.
Sightengine may process photos and text in the European Union, Canada or the United States. JOY keeps a photo and proposed wording awaiting staff review privately for no more than 30 days. You can withdraw a pending Moment from your Profile, which removes it from review and prevents it from being shared. When a held proposal expires or is withdrawn, JOY removes the proposed photo and full proposed wording from the review material; a limited decision record may be kept for safety and audit purposes. Once a Moment is approved and shared, its photo, title and story are treated as normal Moment content under this policy.
4. Data Security
We use reasonable security measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Choices
You can manage your profile or delete your account in the App settings.
You can opt out of marketing messages.
6. Children’s Privacy
JOY is not intended for users under 16 years old. We do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and believe that we have collected information about your child, please contact us at support@joyjustoneyou.com to have the information deleted.
7. Updates
We may update this Privacy Policy from time to time. When changes are made, we will update the “Effective Date” and notify you within the App or via email.