JOY Just One You LTD: Terms of Service
Effective Date: October 1, 2026
We’ve drafted these Terms of Service (“Terms”) so you’ll know the rules that govern our relationship with you as a user of the JOY, Just One You app (“JOY app” or ”app”) provided by JOY Just One You LTD (“we,” “us,” “our”) a UK registered company. By downloading, installing, or using the JOY app, you agree to comply with these Terms. If you do not agree with any part of these Terms, do not use the app. These Terms form a legally binding contract between you and us, so please read them carefully.
1. Acceptance of Terms
By accessing or using the JOY app, you agree to be bound by these Terms, our Privacy Policy, our Community Guidelines, and any other guidelines or rules posted within the App. These Terms apply to all users of the app, including but not limited to those who are browsers, contributors, and/or consumers of the content or services available.
2. Joining the JOY App
To join the JOY app you must be at least 16 years old. If the law where you live requires a higher minimum age or another condition, you must also meet that requirement. The JOY app may be unavailable in places where we have not completed the necessary legal and safety checks. You agree to provide accurate information when you set up your account and keep your sign-in method secure. Entering an email address or requesting a code does not create a usable account. You must verify the email address and complete the required setup first. You are responsible for your account and its activity, and you agree not to misuse the app.
In summary: The JOY app is not directed at nor to be used by anyone under the age of 16 or the minimum age at which a person may use the app in your respective jurisdiction if it is older than 16. If we become aware that you are under this age, we will suspend your use of the app and delete your account and data.
3. Using the JOY App
The JOY app lets eligible members use the features available to them, including app-specific spaces called “Moments”, “Events”, “Communities” and “Music”. What other people can see depends on the access rules and choices shown in the service. For example, an Event invitation or request is not confirmed access until the app says it is. A public gig listing in Music or indication of interest to an Event is not a ticket or a promise of admission.
Be respectful of other people. Do not harass, threaten or impersonate anyone, expose someone else's private information, upload unlawful or infringing material, spam, interfere with the app’s security, or exploit or endanger a child. You can report concerning content or behavior using an available in-app reporting route or by emailing support@joyjustoneyou.com. We may restrict content or access while dealing with safety issues, security or legal concerns.
4. Content Ownership, License and Monitoring
The JOY app lets you create, upload, post, send, receive, and store content. When you do that, you retain whatever ownership rights in that content you had to begin with. But you grant us a license to use that content. How broad that license is depends on which features of the app you use and the settings you have selected.
You retain ownership of any content you post on the JOY app. You must have the rights and permissions needed to share it, including other people's permission where required. By uploading, sharing, or posting content, you grant JOY, Just One You LTD a non-exclusive, royalty-free, worldwide permission and license to use that content as needed to operate the app in line with its audience and access settings. We will seek separate permission before using member content in external promotion
If you use the app on behalf of an artist or organization, you must be authorized to do so.
You can use the removal controls that are available in the app or contact support for help. Removing content from the app cannot remove copies someone has already made outside the JOY app or a physical item already produced. Our Privacy Notice explains when information may need to be kept for a legal or safety reason.
Much of the content on the JOY app is produced by users, publishers, and other third parties. Whether that content is posted publicly or sent privately, the content is the sole responsibility of the user or entity that submitted it. To the fullest extent permitted by applicable law, we reserve the right to review, moderate, or remove all content that appears on the app.
While it is our corporate mandate to keep the JOY app a positive, happy and safe space and will implement the most rigorous content monitoring tools currently available to maintain that we cannot — and do not — guarantee that all content appearing on the app will comply with our Terms, Community Guidelines or our other terms, policies or guidelines.
5. Prohibited Activities
You agree not to engage in harmful activities, including:
Post or share content that is defamatory, harmful, obscene, abusive, or violates any laws.
Engage in harassment, cyberbullying, or any other harmful behavior toward other users.
Attempt to hack, interfere with, or disrupt the app or its security features.
Impersonate any person or entity or falsely claim affiliation with any organization.
6. Third-Party Services & Real-World Events
The JOY app may link to services run by other organizations, such as music players, venues or ticket providers. Their own terms and privacy information may apply. Unless we expressly say otherwise, event organizers and ticket providers are responsible for their own arrangements. We cannot guarantee another member's actions or a real-world event.
7. Disclaimers and Limitation of Liability
The JOY app is provided on an "as-is" and "as-available" basis. We make no warranties regarding the reliability, availability, or performance of the app.
We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use the app.
We do not guarantee the accuracy or integrity of any user-generated content.
8. Modifications to the Terms
We reserve the right to change the JOY app or modify these Terms at any time. For a material change, we will provide appropriate notice and ask for a new acceptance where required. Your continued use of the app constitutes acceptance of the updated Terms.
9. Termination & Account Closure
We may temporarily restrict your account to investigate a serious safety or security concern. We may suspend or terminate your access to the app at our sole discretion for any violation of these Terms. If you chose to close your JOY account, please email support@joyjustoneyou.com. Upon termination or closure, your right to use the app will immediately cease.
We strive to keep the JOY app available and safe for all eligible users but cannot promise uninterrupted service or verify everything that users publish.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Nothing in these Terms removes rights or remedies that cannot lawfully be excluded, including your statutory consumer rights or liability for fraud, death or personal injury caused by negligence.
Questions about these Terms & Conditions can be sent to support@joyjustoneyou.com.